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Common Questions

Can I place my order by phone or mail?

If your concern is placing your order over the internet using your credit card, you will want to mail your order to us with a check or money order. If you place your order by phone, we still process your credit card via the internet. The only way to avoid this is with a check or money order. (This is true for gas stations, restaurants, and grocery stores as well.)

To prepare your order, click the “Checkout” button. You will be taken to your basket summary page. Print this page. Calculate the shipping by clicking the estimate shipping button below the shopping cart contents and add it to your order total. Make your check or money order payable to: The Feldenkrais Store. Checks must be drawn on a US bank.

Mail your payment with your order to:

Orders
The Feldenkrais Store
421 21st Ave Ste 212
Longmont, CO 80501

Can I place my order by phone or mail?

Almost all our audio downloads are packaged in a ZIP file. There is a known issue with Apple iPhones and iPads. If your phone or tablet cannot open ZIP files, you will need to download to your computer first and them import them to your device. As an alternative, you can download an app like ZipBrowser and access the file that way. However, we still strongly suggest you also download to your computer to back up your purchase.

eBooks in pdf format are compatible with most devices.

How will I access my download?

You can access your download a number of ways. When you complete the order process, you can download your product(s) from the receipt page. You will also receive an email receipt and an email notifying you that your order has “shipped”, both of which will have a download link in them.

Just click on the link and your download should start automatically. You have 7 download attempts and the links are good for 7 days.

Back up your downloads! We are not responsible for replacing them if your hard drive crashes.

What happens when I download my purchase?

When you click on the link to download your product, a blank window in your browser will open and the download will start automatically. Your browser will download it to your default download location – usually a folder called “Downloads” or your desktop.

What is your return policy?

30-Day Money Back Guarantee on physical products. If you are not satisfied, just send us an email to get return instructions. There are no refunds or returns on downloads.

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