Product FAQs

How do I get a replacement disc? Why don’t I see an image when I play the disc? How are Feldenkrais lessons presented in your products? Get the answers.

WHY DON’T I SEE AN IMAGE WHEN I PUT MY DISC IN THE DVD PLAYER?

Most of our products are audio with only a few exceptions. Make sure the disc you are trying to watch is labeled as a DVD. Chances are you have placed a CD in your DVD player.

HOW DO I GET A REPLACEMENT FOR A FAULTY DISC?

Occasionally a disc will be faulty. First, make sure it is not your machine that you are having trouble with. Try the disc on a different device and confirm that you have the same problem.

To receive a replacement, click here to fill out the contact form and tell us which item and which CD or DVD number you need a replacement for, and we will send a replacement at no charge.

WHAT IS YOUR PRODUCT GUARANTEE AND RETURN POLICY?

We offer a 30-day Money Back Guarantee for content, sound, and mechanical operation on all of our products except digital downloads. If you have any problems, make your return within 30 days from the date of invoice and we’ll make an exchange or give you full credit or a refund. Please include a brief note explaining your return and ship the product with a copy of the original invoice to:

Returns
The Feldenkrais Store
420 21st Ave Ste 110
Longmont CO 80501

HOW ARE THE FELDENKRAIS LESSONS PRESENTED IN THE PRODUCTS YOU SELL?

Almost all the products we sell on this site use Awareness Through Movement^® as the basis for teaching Feldenkrais lessons.

WHY DON’T YOU HAVE VIDEOS THAT SHOW THE “RIGHT WAY” TO DO THE LESSONS?

The “right way” to do a lesson will vary from person to person. If you watch a video and copy what someone else does, you are just copying their habits. You will benefit most from the lessons by listening to the instructions and making sense of them in your own way. When you approach a lesson in this way you more fully integrate the learning and enrich and expand the potential of your own habits.

WHAT ARE THE GUIDELINES FOR DOING AWARENESS THROUGH MOVEMENT?

Wear loose, comfortable clothing.
Do the lessons on a reasonably firm surface on the floor with a blanket or mat.
Do the movements slowly and gently. Slow, gentle movements allow you to sense more precisely how you are doing the movement.
Stay within your range of comfortable movement (don’t go for the “stretch”).
Sense your skeleton and your skeletal contact as you do the lesson.
Do as many movements as is comfortable for you – that may be two or it may be twenty – and then rest.
Rest as often as you want or need to. Resting helps to refresh your attention and to integrate what you have been learning. If you find your attention wandering, or if the movement becomes messy or confused, stop, and rest.
If you feel pain during a movement, stop, and rest. When you return to the movement, make it slower and smaller. Generally, you can make the movement small enough that you don’t activate the pain response. If you still feel pain, use your imagination. You can do the movement in your imagination comfortably and easily, without pain.
Give yourself some time to integrate the lesson afterward. This is usually several hours after the lesson. Refrain from extreme effort or highly compelling activities. Dr. Feldenkrais in his book Awareness Through Movement recommends doing the lessons in the evening before bed.